RETURNS
Thank you for shopping at livingonthepatio.com.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a full refund. If your product is broken, defective, does not match the description, or never arrived, you will be eligible for a full refund, or an exchange, only if we are notified within the 14 calendar days of the orders delivery date.
To be eligible, please make sure that:
- The product was purchased in the last 14 days
- You have a receipt or proof of purchase
- Provide a photographic image(s) of the item that is broken, defective, or does not match the description.
- For items that never arrived at your location, tracking must show the item was never delivered.
Lost or Stolen Packages
We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm the delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customers eligibility.
Changed Your Mind
If you don’t absolutely love your item, we’ll take it back!
If you had a change of heart and no longer want the item you purchased, no problem, we’ll be happy to take it back. Our Return Policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund. If you meet the guidelines below, please note that you are responsible for shipping the product back to us at your own expense. Original shipping cost will not be refunded.
To be eligible for a return, please make sure that:
- The product was purchased in the last 14 days and no later.
- The product must be unused, or was damaged in transit to you.
- You have the receipt or proof of purchase.
Products that do not meet these criteria will not be considered for return.
To return your product, you should mail your product to:
Attn: Returns
Living On The Patio
545 Holiday Rd
Vinton, VA 24179
Please Remember:
You will be responsible for paying for your own shipping costs for returning your item if you changed your mind about your purchase. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Exchanges
We only replace items if they are defective or damaged. This falls under our 14 day return policy. We must be notified no later than the given 14 days. Notify us by sending us an email at livingonthepatio22@gmail.com.
REFUNDS
Items not eligible for a refund:
- Any item not in its original condition, is damaged due to use, or missing parts for reasons not due to our error.
- Any item that is returned more than 14 days after delivery date.
Please contact our Customer Support at livingonthepatio22@gmail.com with your refund claim within the required time noted in our guideline. To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 to 10 business days.
Late or missing refunds
If you haven’t received a refund yet:
- First check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at livingonthepatio22@gmail.com